Available Support
| Free Support | All CertifiTrac+ programs are delivered with an easy-to-understand manual. Beginning upon the date on which the software is delivered, CSit Group will make free end-user and technical support available by telephone and by e-mail to licensed client personnel at scheduled times from 9:00 a.m. until 5:00 p.m. EST each business day.
Free support is available for different products as follows: | |
| Business CertifiTrac+ | 30 days free support | |
| Business CertifiTrac+ with Scanning | 30 days free support | |
| CertifiTracLite | 30 days free support | |
| Enterprise CertifiTrac+ | 60 days free support | |
| Installation | CSit Group utilizes phone/online installation. A knowledgable staff person works with client technical personnel to install the software. | |
| Training | On-line training classes are offered to familiarize the users with the software, scanning procedures, letter generation, and reporting. | |
| Annual Support Contract | After the free support period, clients may purchase an Annual Support Contract. The Contract effective date will coincide with the completion of the free support period. The Annual Support Contract provides free updates within the version number for standard software and significant discounts for new version upgrades and customized version upgrades. | |
| Phone Access | All clients on free support or with a Support Contract can contact the CSit Group support line using 800-723-4214. Calls are returned within twenty-four (24) hours. | |