Frequently Asked Questions
Q: What type of installation options do you offer?
A: We install the software for you with assistance from your IT personnel.
Q: What type of support do you offer?
A: Depending on the version purchased, we offer 30-60 days free phone and e-mail support that begins the day of installation. After the free support period, the company has an opportunity to purchase a 1-year Support Contract that includes updates and discounts. See Available Support for more information.
Q: Do you offer training?
A: On-line training is available as are other services to assure our customers continuing success with the software.
Q: Do you track AMBest insurance company ratings?
A: Yes. CertifiTrac+ tracks AMBest ratings. You can import AMBest insurance company ratings as needed from their Best Ratings CD.
Q: Who owns the data generated by CertifiTrac+ software?
A: You always own your data.
Q: What hardware and software is required for the different programs?
A: For a detailed discussion view System Requirements.
Q: What type of reporting is included in the software?
A: There are many Reports included in the program. We can customize the reports to provide you the exact information that you require. Internet/Intranet reports are also available to provide users and clients at any location access to information.