Frequently Asked Questions
Q: What type of installation options do you offer?
A: You can install the software yourself or we can install it for you. We provide .Readme files on the software CDs to guide you through installation, but we are available for phone installation support and assistance.
Q: What type of support do you offer?
A: Depending on the version purchased, we offer 30-60 days free phone and e-mail support. After the free support period, the company has an opportunity to purchase a 1-year Maintenance Contract that includes support as well as discounts on upgrades and hourly fees. See Available Support for more information.
Q: Do you offer training?
A: On-line training is available as are other services to assure our customers continuing success with the software.
Q: Do you track AMBest insurance company ratings?
A: Yes. CertifiTrac+ tracks AMBest ratings. You can import AMBest insurance company ratings as needed from their Best Ratings CD.
Q: Who owns the data generated by CertifiTrac+ software?
A: You always own your data. In fact, the back end is open if you wish to make derivative programs.
Q: What hardware and software is required for the different programs?
A: For a detailed discussion view System Requirements.
Q: What type of reporting is included in the software?
A: There are many Reports included in the program. We can customize the reports to provide you the exact information that you require. Internet/Intranet reports are also available to provide users and clients at any location access to exposure information.